The Department of Employment, Economic Development and Innovation (DEEDI) is committed to effective customer-focused complaints management by ensuring that complaints are managed in an accountable, transparent, timely and meaningful way. 

DEEDI acknowledges the right of its staff and the public to lodge complaints when dissatisfied with a service, treatment or activity and encourages such feedback from customers, clients, staff and the public generally. We value customer enquiries and complaints because they help us to improve our efficiency and effectiveness. We will ensure that any customer complaints are heard promptly and effectively.

To make a complaint

We want to make it easy for you to lodge a complaint. For complaints about:

DEEDI Mines and Energy

• Phone the DEEDI Business Information Centre on 13 25 23 anytime between 8:30am and 5:00pm Monday to Friday.
• Fill out the Complaint Lodgement Form (PDF, 32kB)  and mail it to:
  
  Complaints Management Officer
  Energy Sector Monitoring
  Department of Employment, Economic Development and Innovation 
  PO Box 15216
  CITY EAST  QLD 4002
  
  
• Send an email to the complaints email address DMEClientMatters@dme.qld.gov.au
• Send a letter to the DEEDI postal address listed above.

Complaints about safety and health at mine sites

Complaints relating to safety and health incidents at mines should be referred to the Mines Inspectorate.

Complaint handling

It is our policy to conduct a fair, objective and professional assessment of complaints and to protect your confidentiality and privacy. We will try to resolve your complaint as quickly as possible and aim to resolve each complaint within 20 working days.

Unresolved complaints

If your complaint to DEEDI Mines and Energy has not been resolved, you may contact the Queensland Ombudsman. The Queensland Ombudsman's Office is an independent complaints investigation agency. Their role is to ensure that public agencies (state government departments and bodies, and local councils) act fairly and make the right decisions for Queenslanders.

    Queensland Ombudsman
    Level 17, 53 Albert Street
    Brisbane QLD 4000

    GPO Box 3314
    Brisbane QLD 4001

    Phone: 07 3005 7000
    Toll Free (outside Brisbane): 1 800 068 908